I came home tonight to a big surprise no internet or cable tv. Then I realized why earlier in the day when I tried to @LogMeIn from work to my home PC it wasn’t available. After calling @Comcast and getting transferred four times they said someone and someone authorized my account to be closed last week for todays date. WHAT?!@?! After explaining that is incorrect and there is no reason I would cancel (even though Comcast eats my money), the gentlemen was very helpful and reactivated my services. To be honest, I was happy with that after a long day at work and a sandbag session but he had more for me. He restored my account to a prior promo, in turn saving me $50 a month and providing all the same services I had…. yesterday. A+ to Comcast.
Have you had any positive/negative customer service experiences… or even better has Comcast accidentally shut your service off before?