Comcast Shut Me Off

comcast-logoI came home tonight to a big surprise  no internet or cable tv.  Then I realized why earlier in the day when I tried to @LogMeIn from work to my home PC it wasn’t available.  After calling @Comcast and getting transferred four times they said someone and someone authorized my account to be closed last week for todays date.  WHAT?!@?! After explaining that is incorrect and there is no reason I would cancel (even though Comcast eats my money), the gentlemen was very helpful and reactivated my services.  To be honest, I was happy with that after a long day at work and a sandbag session but he had more for me.  He restored my account to a prior promo, in turn saving me $50 a month and providing all the same services I had…. yesterday.  A+ to Comcast.

Have you had any positive/negative customer service experiences… or even better has Comcast accidentally shut your service off before?

Edgar @ Degrees and Debt

AuthorEdgar @ Degrees and Debt

Founder of Degrees and Debt. Edgar just wrapped up his MS in Project Management with a focus on Information Security Management. Battling back to even from student loans, mortgage and credit card debt is an art Edgar is learning to master. This is his journey.

7 thoughts on “Comcast Shut Me Off

  1. ComcastMark

    I am sorry to hear that your account was accidentally shut off. I do appreciate you sharing the positive experience one of our employees. Please feel free to contact us at We_can_help@cable.comcast.com and provide your info as well as our employees info so that he can be commended for the great work and prevent accidental shut offs in the future. Please include a link to this page as a point of reference too! 🙂
     
    Thanks, 
     
    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_can_help@cable.comcast.com

    • @ComcastMark Thanks for taking the time to read my Comcast experience, I have emailed you as well!

  2. yesiamcheap

    In that case someone did you a favor!  You get the same services for $50 cheaper.

    • @yesiamcheap Very true! HA! Although I would have liked to avoid the headache, cant complain! Thanks for reading!

  3. Bummer about the time it took you to get that fixed, but A+ to comcast for resolving the issue quickly and offering a discount.

    • @StudentDebtSurvivor Definitely! I cannot complain the total process was about 25 minutes on the phone and being transferred four times, but finally had a positive solution in the end.

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